Skip to contentPayments for visitedby.ai are processed by Paddle, our merchant of record. Refunds are issued through Paddle back to your original payment method, and this policy explains when we grant them.
0114-DAY GUARANTEE ON YOUR FIRST PURCHASE
If visitedby.ai isn’t what you expected, email us within 14 days of your first subscription payment and we’ll refund it in full. No forms, no argument. This applies once per organization, to the first payment only.
02RENEWALS & PLAN CHANGES
- Renewals: renewal payments are generally not refunded; cancel before the renewal date instead, which takes seconds in the billing portal. If a renewal charged you by surprise, contact us within 7 days and we’ll review it case by case, usually in your favor.
- Upgrades: prorated automatically by Paddle, so you only pay the difference for the remaining period.
- Downgrades & cancellations: take effect at the end of the paid period; you keep full access until then. We don’t issue partial refunds for unused time.
- Add-ons: follow the same rules as the subscription they belong to.
03WHEN WE ALWAYS REFUND
- duplicate charges or billing errors — refunded in full, immediately;
- extended outages: if the Service was materially unavailable for a significant part of a billing period, we’ll credit or refund that period fairly.
04HOW TO REQUEST
Email hi@visitedby.ai from your account email with the organization name. We respond within 2 business days; approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your bank. Data from a refunded subscription follows the deletion terms in our Privacy Policy.
